We want you to be completely satisfied with your purchase from our e-commerce website.

Eligibility

If you find any problems with your Braclo article or are unsatisfied for any reason, you can return or exchange the article up to 60 days from the date of purchase.

We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise we may not accept the returns and send it back to the customer.

If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. You may be responsible for any price difference between the original and replacement item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to be processed by your bank or credit card company.

Process

The easiest way to return or exchange is to generate a request from our website. For transactions made by signed-in customers, you can go to "Returns" under the "Quick Links" menu. For guest order transactions, visit the Track Your Order page. You will need to enter your Order ID and the email address given in the order.

You will be responsible for shipping the item back to us. Please use a trackable shipping method and consider purchasing shipping insurance to protect the item in case it is lost or damaged during transit. We cannot be held responsible for items that are lost or damaged during shipping.

You can also call or write to us if you need any assistance or if you find that more convenient.

Note- our return policy may be subject to change without prior notice. If you have any questions about our return policy, please do not hesitate to contact us.

Please inform our customer care department in the event any articles are delivered without tags. Please do not accept a delivery if the packaging is not properly sealed or is damaged.

We reserve the right to refuse any returns that do not meet our eligibility criteria. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.